General Terms and Conditions (GTC) of Vergani + Co AG
These General Terms and Conditions ("T&Cs") apply to all transactions, purchases and reservations made by customers via the online shop vergani.ch as well as business premises (i.e. the Enoteca Wiedikon as well as the store, the event venue, the bar and the seminar venue at Löwenplatz in Zurich) of the following company:
Vergani + Co AG
Phone 044 451 25 00
Fax. 044 451 25 02
Our product range includes the sale of wine, grappa and olive oil. In addition, we offer the possibility to book events and seminars in our store.
These T&Cs can be found at the following link vergani.ch/agb can be retrieved, stored and printed.
Contractual terms and conditions that deviate from the GTC, in particular those which the customer declares to be applicable together with the acceptance of the contract, are only valid if and to the extent that they have been expressly accepted by us in writing.
The T&Cs apply in the current version at the time of the order or purchase, reservation, booking or transaction. We reserve the right to change these T&Cs at any time without prior notice.
- SUBJECT MATTER AND LANGUAGE OF THE CONTRACT
The offer in the online store as well as in the store locations is directed exclusively at consumers of full age who have their habitual residence in Switzerland or Liechtenstein and can provide a delivery address in Switzerland or Liechtenstein. A consumer within the meaning of this provision is any natural person who enters into a contract for a purpose that is intended for his or her private and/or family, non-commercial needs. Purchasing in the online store or in the store for commercial purposes is prohibited. In particular, the commercial resale and distribution of products ordered through the online store or purchased in the store is prohibited.
Contract language is German.
- OFFER AND CONCLUSION OF CONTRACT
The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order.
A binding order is only triggered when the customer has entered all data required for the execution of the contract, has confirmed that he/she has read and understood these General Terms and Conditions and has clicked on the button "Order subject to payment". Until this button is clicked, the customer can initially select products from our range without obligation and place them in the shopping cart by clicking the "Add to cart" button. Before submitting the order, the customer can enter and change the order data. Sending the binding order is considered as an offer by the customer to conclude a contract with us for the products listed on the order page and is done by clicking the button "Order subject to payment".
Immediately after receipt of the order, we confirm receipt of the order (confirmation of receipt).
We reserve the right to accept the order. We are not obliged to conclude a contract based on an order. An order can be cancelled or rejected in particular if there is a violation of these GTC or a corresponding suspicion. Such a case exists in particular if a customer has not paid for a previous order or if a missing credit card coverage has been determined for a previous order, if the return rate of a customer is conspicuously high and has not improved despite appropriate information or if there is a suspicion that the customer is a commercial buyer. The customer will be informed about cancellations and refusals by e-mail in each case. In addition, we reserve the right to reject an order or to cancel the order if we determine that the order was generated by software, via a machine, a crawler, a spider or by other automatic web programs or scipted-behaviour systems or by using services of third parties that were used to place the order on behalf of the customer.
The purchase contract is only concluded when we confirm the dispatch of the order by e-mail (confirmation e-mail) or by delivery of the ordered products. If the order includes several products, the contract is only concluded for those products that are explicitly listed in the confirmation e-mail or that have been effectively delivered.
- PRICES AND SHIPPING COSTS
The prices listed in the offer at the time of the order apply. The prices quoted include statutory VAT, any costs for packaging and other price components (final prices) and are in Swiss francs (CHF).
We pay the shipping costs for orders over CHF 150.00 for the customer.
For orders with a shopping cart value of less than CHF 150.00, we charge the customer a flat rate of CHF 15.00 for shipping costs.
- DELIVERY CONDITIONS
Delivery is only within Switzerland and Liechtenstein.
Unless otherwise stated in the online store for the respective product, the delivery time is 3 to 5 working days.
After the products have been handed over to the transport company, the customer will receive a shipping confirmation by e-mail from the respective carrier, which contains a tracking code that the customer can use to track the delivery.
If we are unable to meet a delivery deadline for reasons for which we are not responsible (non-availability of the products, e.g. due to force majeure), we shall inform the customer of this without delay, stating the new expected delivery deadline if applicable. If the new delivery period is not acceptable to the customer or if the products are partially or completely unavailable even within the new delivery period, both contracting parties shall be entitled to withdraw from the contract with respect to the products concerned. Any consideration already paid by the Customer in respect of the unavailable Products shall be refunded to the Customer without undue delay.
The delivery is subject to the condition of timely and proper self-delivery by the suppliers. In the event of force majeure such as strikes and other labor disputes, riots, war, natural disasters, pandemics, epidemics, official orders as well as in the event of a suspension of delivery by the manufacturer or sub-supplier, there shall be no delay in delivery. We are not liable for delivery delays caused by manufacturing companies or third parties. In case of delivery delays, the customer will be informed immediately.
If not all ordered products are in stock, we are entitled to partial deliveries.
Our shipments will be delivered personally, if possible, but without verification of the identity of the recipient at the specified delivery address. If no person is encountered at the delivery address, the delivery can also be placed in the mailbox, if this is possible due to the size of the package. Otherwise, the delivery is considered failed and will be made again at the next possible time and after reasonable notice.
If the delivery of the ordered products is impossible through the fault of the customer despite three delivery attempts, we can withdraw from the contract. Payments already made by the customer will be refunded immediately.
Basically we offer the payment methods invoice, credit card and TWINT. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts in Switzerland, Lichtenstein and within the European Union (EU). Any costs of a money transaction are to be borne by the customer.
In the case of purchase by credit card, the credit card account will be charged when we send the order.
In case of purchase on account, the purchase price is due for payment on the day of receipt of the delivery by the customer. If payment is not made within 30 days after the due date, the customer will be in default without further notice. In this case, we reserve the right to charge the customer reminder fees in addition to the invoice amount. While no fees will be charged for the first reminder, the reminder fees for the second reminder will be CHF 10.00 and for the third reminder CHF 20.00. The outstanding invoice amount (including interest on arrears and reminder fees) can be handed over or sold for the purpose of collection. In addition to settling the invoice amount, the customer is also obliged to reimburse all costs incurred as a result of the delay in payment.
When paying via TWINT, the customer is redirected to the website of the payment service provider TWINT or the customer must open the TWINT app in his mobile device. In order to be able to pay the invoice amount via TWINT, the customer must be registered with TWINT or register first, legitimize himself with his access data and confirm the payment instruction to us. The customer will receive further instructions during the order process. The payment transaction is carried out automatically by TWINT immediately afterwards.
You agree to receive invoices, credit notes and reminders in electronic or paper form.
In the event of late payment, we are entitled to charge interest on arrears in the amount of 5% of the invoice total.
Offsetting with counterclaims of the customer that are not recognized or not legally established is excluded.
The customer may only exercise a right of retention insofar as the claims are based on the same contractual relationship.
- PROMOTION VOUCHERS AND THEIR REDEMPTION
Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of promotional campaigns with a specific period of validity.
Promotional vouchers are redeemable only during the specified period and only once as part of an order transaction. Individual products and offers may be excluded from the voucher promotion. Promotional vouchers cannot be used to purchase gift certificates. Please note that promotional vouchers may be subject to a minimum order value, which must be exceeded in order to redeem the voucher.
The value of the goods must be at least equal to the amount of the promotional voucher or the minimum order value. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor does it earn interest. The promotional voucher will not be refunded if goods are returned in whole or in part.
Promotion vouchers can only be redeemed before the order process is completed. A subsequent crediting is not possible. The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined with each other, unless the accumulation is expressly permitted.
If you have used a promotional voucher in your purchase, we reserve the right to charge you the original price of the goods you keep if - due to your revocation or return - the total value of the order falls below the respective value of the promotional voucher or the minimum order value.
- GIFT CERTIFICATES AND THEIR REDEMPTION
Gift Certificates may be redeemed for the purchase of Qualified Products offered by us or other Vendors on the Website and App. Qualified products are products that serve to fulfill enjoyment (e.g., wine, grappa). A Gift Certificate cannot be used to purchase additional Gift Certificates. Only one gift certificate may be redeemed per purchase. Any remaining balance will be made available for future purchases. If the balance of a gift certificate is not sufficient for the order, the difference must be made up using the payment options offered.
Gift Certificates can only be redeemed prior to completing the checkout process. The balance of a gift voucher is neither paid out in cash nor does it earn interest.
The redemption of gift certificates is limited in time to 5 (five) years from the date of purchase of the gift certificate.
If you cancel the order or return merchandise that used a gift certificate, the amount you paid will be made available for future purchases or credited back to the gift certificate.
- VOLUNTARILY GRANTED RIGHT OF RETURN (ENJOYMENT GUARANTEE)
Independently of the customer's warranty rights, the customer also has a right of return. The customer may exercise this right without giving any reason. If the customer returns purchased products within 30 days in perfect, unused condition and in the original packaging or returns them to a store, we will refund the full purchase amount.
The exercise of the right of return is subject to the condition that the returned goods are in unopened condition and are returned complete and intact. In the case of wine bottles that have already been opened, a voucher will be issued for the value of the CHF amount actually paid per bottle. However, this special arrangement is limited to a maximum of one bottle per order placed. Products such as grappas and olive oils are explicitly excluded from this special regulation.
To claim the free return right, contact the customer service via the website vergani.ch. We do not take over the costs of self-paid or unfree sent parcels.
The right of return does not exist for the purchase of gift vouchers as well as goods that are not suitable for return due to their condition or for other reasons, such as hygienic reasons, can no longer be included in the sale by us.
Konsumenten haben das folgende (freiwillig gewährte) Widerrufsrecht:
Kunden haben das Recht, binnen vierzehn (14) Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn (14) Tage ab dem Tag, an dem der Kunde oder ein von ihm benannter Dritter, der nicht der Beförderer ist, das letzte Produkt in Besitz genommen haben bzw. hat.
Um das Widerrufsrecht auszuüben, müssen Kunden Vergani & Co AG (Zentralstrasse 141, 8003 Zürich, Tel.: 044 451 25 00, Fax: 044 451 25 02, E-Mail: firstname.lastname@example.org) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, Telefax oder E-Mail) über ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Kunden können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
Zur Wahrung der Widerrufsfrist reicht es aus, dass Kunden die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.
Folgen des Widerrufs:
Wenn der Kunde diesen Vertrag widerruft, haben wir alle Zahlungen, die wir vom Kunden erhalten haben, einschliesslich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Kunden eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn (14) Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über den Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das der Kunde bei der ursprünglichen Transaktion eingesetzt hat, es sei denn, mit dem Kunden wurde ausdrücklich etwas Anderes vereinbart; in keinem Fall werden dem Kunden wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Produkte wieder zurückerhalten haben oder bis der Kunde den Nachweis erbracht hat, dass die Produkte zurückgesandt wurden, je nachdem, welches der frühere Zeitpunkt ist.
Kunden haben die Produkte unverzüglich und in jedem Fall spätestens binnen vierzehn (14) Tagen ab dem Tag, an dem sie uns über den Widerruf dieses Vertrags unterrichtet haben, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn der Kunde die Produkte vor Ablauf der Frist von vierzehn (14) Tagen absendet. Wir tragen die Kosten der Rücksendung der Produkte. Kunden müssen für einen etwaigen Wertverlust der Produkte nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Produkte nicht notwendigen Umgang mit ihnen zurückzuführen ist.
Das Widerrufsrecht besteht zudem nicht bei Verträgen zur Lieferung von Produkten, die nach Kundenspezifikationen angefertigt werden oder eindeutig auf die persönlichen Bedürfnisse zugeschnitten sind.
Wir legen der Bestellung ggf. ein Rücksendelabel bei, das den kostenlosen Versand garantiert. Die Anwendung des Rücksendelabels (oder die diesbezügliche Kontaktaufnahme mit dem Kundendienst) ist Voraussetzung für eine kostenlose Rücksendung, in allen anderen Fällen trägt der Kunde die unmittelbaren Kosten.
Ausschluss des Widerrufsrechts:
Vom Widerrufsrecht ausgeschlossen sind Produkte, die nicht vorgefertigt sind und für deren Herstellung eine individuelle Auswahl oder Bestimmung durch den Kunden massgeblich ist oder die eindeutig auf die persönlichen Bedürfnisse des Kunden zugeschnitten sind. Das Widerrufsrecht besteht zudem nicht bei Verträgen zur Lieferung versiegelter Produkte, die aus Gründen des Gesundheitsschutzes oder der Hygiene nicht zur Rückgabe geeignet sind, wenn ihre Versiegelung nach der Lieferung entfernt wurde.
Ende der Widerrufsbelehrung
Über das Muster-Widerrufsformular informiert der Verkäufer nach der gesetzlichen Regelung wie folgt:
(Wenn Kunden den Vertrag widerrufen wollen, dann füllen sie nachfolgendes Formular aus und senden es an Vergani & Co AG zurück.)
An [hier ist der Name, die Anschrift und gegebenenfalls die Faxnummer und E-Mail-Adresse des Verkäufers durch den Kunden einzufügen]:
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Produkte (*)/ die Erbringung der folgenden Dienstleistung (*)
Bestellt am (*)/erhalten am (*)
Name des/der Verbraucher(s)
Anschrift des/der Verbraucher(s)
Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
(*) Unzutreffendes streichen
- WINE FAULTS
Complaints regarding wine defects that have occurred, such as the presence of a cork taint, must be reported by the customer to Customer Service or complained about directly in a store. Upon receipt of the complaint, it will be comprehensively examined by us to determine whether a legitimate claim exists.
In the event that a legitimate claim is accepted, a refund will be issued by us. This refund may be made, at our discretion, either in the form of a replacement bottle or by issuance of an appropriate gift certificate. In the event of a refund by providing a replacement bottle, we are not obligated to provide a bottle of the identical vintage.
- SPECIAL CONDITIONS FOR SEMINARS AND EVENTS
Seminars and events (Grande Aperitivo) may be cancelled by customers under the following conditions, unless otherwise agreed between the parties:
Cancellation up to 2 days before the start of the course or reservation date: The participant will be given the option of a full refund of the course price or the possibility to register for another course free of charge.
We reserve the right to charge the minimum consumption of the afritivos, in case of late cancellation or no-show.
We reserve the right to cancel seminars and events as follows: In the event of cancellation of the course for unforeseeable reasons, such as the absence of lecturers or technical problems, or if the number of participants is too low, participants will be offered the choice between a full refund of the course price or the possibility of registering for another course free of charge
Participants who arrive after the course starts or leave before the end of the course are not entitled to a refund or make up for the missed course content
Rebooking to other courses or dates is possible up to 4 days before the start of the course, but subject to availability. Rebooking less than 4 days before the start of the course may incur additional fees
Participants who do not attend the course without prior notification (no-show) are not entitled to a refund of the course price
Refunds will be processed within 14 days of cancellation via the original payment method
For private events, in particular Flying Dinner, Italian Tavolata and exclusive room rental, special conditions apply, which are set out in a separate contract. These T&Cs are not applicable to such occasions unless expressly referred to in the separate contract.
- RETENTION OF OWNERSHIP
Theproducts remain our property until full payment has been made by the customer. We are entitled to make a corresponding entry in the retention of title register at the customer's place of residence. Before transfer of ownership, pledging , transfer by way of security, processing or transformation is not permitted without our consent.
Wereserve the right to assign orpledge tothird parties the due purchase price claims against the customer arising in connection with delivered orders, including any installments due, interest on arrears and reminder fees.
The customer is obliged to inspect the delivered products as soon as it is feasible in the ordinary course of business and to immediately notify our customer service department of any defects detected. Approval shall in any case be deemed to have been given unless the Customer notifies Customer Service in writing (e-mail being sufficient) of any defect within eight (8) days after delivery.
Defects that could not be detected upon proper inspection pursuant to the preceding paragraph shall be notified to Customer Service in writing (whereby e-mail shall suffice) without undue delay after their discovery, otherwise the ordered Products shall be deemed approved also with respect to such defects.
The defective product must be returned to us with a copy of the invoice and a detailed description of the defect. The return address will be sent to the customer with each delivery. The transport costs incurred shall be borne by the purchaser, unless otherwise agreed.
We provide warranty by rectifying defects. This is done at our discretion either by supplementary performance, namely elimination of a defect (rectification) or delivery of a defect-free item (replacement). Products returned by customers become our property again.
If the subsequent performance fails, the customer is entitled to withdraw from the contract. This does not apply in the case of insignificant defects. A right to price reduction is excluded. This exclusion of liability also extends to all claims competing with the warranty rights, be it those arising from contract (Art. 97 ff. OR), tort (Art. 41 ff. OR), rescission of the contract due to error (Art. 23 ff. OR.) etc.
Customers do not receive any guarantees from us in the legal sense.
- TRANSFER OF RISK
With the transfer of the delivery to the transport company, benefit and risk are transferred to the buyer.
- TRANSPORT DAMAGE
If products are delivered with obvious transport damage, the customer must report such defects immediately to the transport company and contact us without delay. Failure to make a claim or to contact us shall have no consequences whatsoever for legal claims and their enforcement, in particular warranty rights (see, however, the obligation to give notice of defects in due time in Clause 15). However, the customer helps us to be able to assert our own claims against the carrier or transport insurance.
We are liable exclusively for unlawful intent and gross negligence. Any further liability, especially liability for slight negligence, is excluded. The liability for auxiliary persons and substitutes is completely excluded.
In particular, we shall not be liable for damage caused by any of the following:
improper, contrary to the contract or illegal storage, adjustment or use of the products;
force majeure, in particular damage caused by natural hazards, moisture, falls, impacts, etc., for which we are not responsible, and official directives.
- DATA PROTECTION
- FINAL PROVISIONS
Should one or more provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.
Swiss law shall apply exclusively. This choice of law applies to consumers only insofar as the consumer is not deprived of the protection afforded to him by the mandatory consumer protection provisions of the country in which the customer has his habitual residence. The application of the conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods is excluded.
The competent court in the city of Zurich shall have jurisdiction over any disputes arising from or in connection with these GTC. The mandatory statutory places of jurisdiction remain reserved.